Yes! With CharmeCosmetic, you will receive the same exact brand-name products, backed by our 100% Satisfaction Guarantee.

Every product CharmeCosmetic sells is brand new, authentic, and guaranteed. All merchandise is stored in a state-of-the-art, temperature-controlled facility. We do not sell fakes, imitations, knockoffs, or expired products. Ever. We promise you will always receive fresh, quality merchandise.

Always! Every product we sell is the exact same product available in leading department or cosmetic stores.

We’re always adding products and love to hear what our customers want! Please mail us at [email protected] to let us know what you’re looking for and we will email you when it arrives in stock.

We make every effort to ensure the merchandise on our site is in stock. In the unlikely event that an item is out of stock, we will ship all available items in your order. We will send you an email indicating the out-of-stock product. You will never be charged for an out-of-stock item and it will be removed from your order without further action on your part. Once the item is back in stock, we will notify you via email and you can choose to purchase it. If your original order qualified for free shipping, we will honor free shipping on both the original order as well as the subsequent restocked item.

Easy! Send an email to our Brand Management team at [email protected] to get the ball rolling. Disclaimer: Ingredient lists are as available by the brand (or retailer) at the time of publishing. Please always check product packaging, if it exists, for the ingredient list applicable to the product you’re purchasing, or the brand or retailer’s website for the most up-to-date ingredient list.

Coupon codes may not work for several reasons. Please double-check the following:

1. Expiration Date – Ensure the coupon hasn’t expired.
2. Eligibility – Some codes apply only to specific items, require a minimum purchase, or include exclusions.
3. Unable to Stack – Your coupon code may not be able to be used in addition to other discounts.
4. Spelling & Format – Verify the code was entered exactly as provided, without spaces or typos.
5. One-Time Use – Certain coupons can only be used once per customer.

If your code still isn’t working, please reach out to our Customer Care team.

Every product CharmeCosmetic sells is brand new, authentic, and guaranteed. All merchandise is stored in a state-of-the-art, temperature-controlled facility. We do not sell fakes, imitations, knockoffs, or expired products. Ever. We promise you will always receive fresh, quality merchandise.

We accept Mastercard, Visa, American Express, and Discover credit cards. We also accept PayPal, Apple Pay, Klarna and most debit cards.

Once you place an order, we will pre-authorize the full amount of your purchase plus applicable sales tax and shipping in order to verify your billing address and payment information. We will only collect the actual amount of the purchase when the order is shipped from our facility. The charge will appear on your credit card statement as “CharmeCosmetic.”

If you receive an error message while attempting to process a payment for your credit or bank card, please attempt the following steps:
Double check that the billing address for the credit or debit card matches your account billing address.
Try re-entering your CVV or security code and verify the card is current, with available balances.
If you receive a second error message, please contact your supporting financial institution for further assistance.

We ship orders to the Continental US, Hawaii, and Puerto Rico, including PO Boxes, and APO/FPO addresses. To ensure timely delivery, some orders may arrive in multiple packages.

For some items and delivery areas, we offer expedited (2-4) business day shipping through the United States Postal Service (USPS) and Federal Express (FedEx) for all orders received before 3 pm EST, Monday through Friday.

If you would like your shipping address to be updated after placing an order, please email [email protected] with your order number and the new shipping address. While we will try to update your details before fulfillment, we cannot guarantee any requested changes. If an incorrect address is provided at checkout and your package has already been shipped and/or delivered, we will not be held responsible for this package. If your order has shipped but has not yet been delivered, we suggest reaching out to the mail carrier directly and requesting a package intercept, having it returned to the sender, or having it forwarded to the correct address.

We are unable to ship to multiple addresses in a single order. You can, however, customize shipping locations by placing a separate order for each shipping address.

In order to provide you with the fastest shipping, we ship your items as they become available. The order history in your account will provide you with more information.

To review the status of any order or reorder, login to your account and click “Orders”.
Please note, any orders placed while not logged into your account will not be visible and cannot be added to your account.

Our facility has received your order and we are preparing it for shipment. Order changes or cancellations cannot be made at this time.

Good news! Your order has left our facility and is on its way to you!

Yes! Our system estimates when you will run out of your beauty essentials and will send you an email reminder when it’s time to reorder.

You can modify your order before it has been placed by clicking into your shopping cart. Once an order has been placed, it cannot be modified or cancelled. You can, however, return any items ordered in error within our return timeframe, with free return shipping, and receive a full refund or store credit with our 100% Satisfaction Guarantee.

Occasionally, tracking information may be updated prematurely by the mail carrier. Please allow one (1) additional business day after the scanned delivery date for your package to arrive.
If you still have not received the package, please contact our Customer Care team within seven (7) days of the scanned delivery date, and we will assist you in initiating an investigation with the mail carrier.
Please note, depending on the type of delivery confirmation provided to and by the mail carrier, we may be unable to provide a resolution.

If your item arrives damaged, we kindly ask that you reach out to our Customer Care Team within 7 days of delivery.
We will need:

• a brief description of the issue
• photos showing the damaged item and any product packaging
• photos of any damage to original shipping box, if applicable
• a photo of the shipping label

These details will help us review your claim promptly and find a swift resolution. Without sufficient information or if we are contacted outside of this timeframe, we may be unable to offer a resolution at that time.

Once we have received and processed your return, you will receive a confirmation email that your return has been processed. If you have any questions regarding the status of your return, please reach out to [email protected].

1. For a full refund, return new and gently used products within 30 days of receiving your order.^ The refund will be credited to the original payment method.
2. Returns made 31-60 days after receiving your order are eligible for CharmeCosmetic store credit.^
3. Returns made 61+ days after receiving your order will not be accepted.

Some exceptions do apply. Contact us for further questions.

For hygienic reasons, we are only able to accept returns of intimate care products that are unopened with any hygiene seals intact. This policy extends to items such as underwear, lingerie, socks and hosiery. We apologize for any disappointment and kindly request your understanding as we prioritize the health, safety, and peace of mind of our valued customers.

• Contact our customer care department to request a return label for your order.
• Provide your order number, product details, and reason for return in your request.
• To expedite the process, include images of products with visible damages or other issues.

Returns must include all original components including boxes and tags. Please be aware that CharmeCosmetic monitors return activity for abuse and reserves the right to limit all returns.

• The product was more than slightly used. Please do not return half-full or empty bottles.
• We suspect misuse, including excessive returns or fraud.
• The product was not purchased by you or from us.
• The product is not returned in the same product packaging in which it was received.